Temporary Funding Assistance Program for providers

The Temporary Funding Assistance Program is designed to help bridge the gap in short-term cash flow needs for providers impacted by the disruption of Change Healthcare's services. At this point, we have made significant recovery of Change Healthcare systems and providers are telling us their claims are back to normal. Providers who still need support as a result of the Change Healthcare cyberattack will be considered on a case-by-case basis

Please submit a request through the temporary funding assistance inquiry form or call 1-877-702-3253. 

The Temporary Funding Assistance Program supports providers who received payments from payers that were processed by Change Healthcare. It also supports providers who have exhausted all available connection options and work with a payer who has opted not to advance funds to providers during the period when Change Healthcare systems remain down.  

UnitedHealthcare will also be utilizing the Temporary Funding Assistance Program to provide further funding solutions for its provider partners. This applies to medical, dental and vision providers. Please submit a request through the temporary funding assistance inquiry form or call 1-877-702-3253. Our top priority is to continue to provide the support you need.

Funding is based on the difference between historical weekly claims or payments volume pre-disruption compared to weekly volume post-disruption. Providers who still need support as a result of the Change Healthcare cyberattack will be considered on a case-by-case basis. To request funding support, submit a request through our temporary funding assistance inquiry form. Once we have reviewed your form submission we will notify you of our funding determination. If we approved your request, you will need to log into your Optum Pay account – or create one – to access available funding. Our top priority is to continue to provide the support you need.

Funding is based on the difference between historical weekly claims or payments volume pre-disruption compared to weekly volume post-disruption. Providers who still need support as a result of the Change Healthcare cyberattack will be considered on a case-by-case basis. To request funding support, submit a request through our temporary funding assistance inquiry form. Once we have reviewed your form submission we will notify you of our funding determination. If we approved your request, you will need to log into your Optum Pay account – or create one – to access available funding. Our top priority is to continue to provide the support you need.

Providers can expect funding disbursement by ACH in 3-5 business days after accepting funds available in their Optum Pay account. Additional funding may be available weekly and may vary based on restoration of services. Providers will need to submit a request through our temporary funding assistance inquiry form for each week they need support. Our top priority is to continue to provide the support you need.

No, there are no fees, interest or other associated costs for accessing funds.

Yes, but providers will not be expected to repay funds until operations are restored and claims are up and running. 
  

For repayment, providers will receive an invoice from us once standard payment operations resume. The funding assistance program now extends the repayment period to 45 business days to provide even greater flexibility. Change Healthcare will send notice to the recipient that the Funding Amount is due after claims processing or payment processing services have resumed and payments impacted during the service disruption period are processed. 

Providers will receive notification and instructions on how to repay when repayment is due. The funding assistance program now extends the repayment period to 45 business days to provide even greater flexibility. Change Healthcare will send notice to the recipient that the Funding Amount is due after claims processing or payment processing services have resumed and payments impacted during the service disruption period are processed.

Providers who still need support as a result of the Change Healthcare cyberattack will be considered on a case-by-case basis. For assistance, please contact 1-877-702-3253. 

To request funding support, submit a request through our temporary funding assistance inquiry form. Our top priority is to continue to provide the support you need.

Yes, if you already have an existing account with Optum Pay you will use it to enroll in this program. Only providers who do not have an Optum Pay account need to create an Optum Pay account.

No, Optum Pay offers a basic subscription at no cost to providers.

Legal terms and conditions of the program have been modified for all participating providers, regardless of date of program enrollment. All providers will have 45 business days to return funds once a statement is sent by us. We will not send the invoice until after claims processing or payment processing services have resumed and payments impacted during the service disruption period are being processed.

We removed the right to debit your account to make repayment to us. We have also removed all requirements around arbitration, indemnification, limitation of liability, and our ability to change the terms of the agreement. Sign into your Optum Pay account to view the program terms and conditions.

Providers can go to UnitedHealth Group’s cyber response page on UHG.com for more information.