Skip to main page content
U.S. flag

An official website of the United States government

Dot gov

The .gov means it’s official.
Federal government websites often end in .gov or .mil. Before sharing sensitive information, make sure you’re on a federal government site.

Https

The site is secure.
The https:// ensures that you are connecting to the official website and that any information you provide is encrypted and transmitted securely.

Access keys NCBI Homepage MyNCBI Homepage Main Content Main Navigation
Review
. 2021 May 6:12:633597.
doi: 10.3389/fpsyg.2021.633597. eCollection 2021.

The Effect of COVID-19 Pandemic on Service Sector Sustainability and Growth

Shihui Xiang  1 , Saad Rasool  2 , Yong Hang  3 , Kamran Javid  4 , Tasawar Javed  5 , Alin Emanuel Artene  6   7
Affiliations
Review

The Effect of COVID-19 Pandemic on Service Sector Sustainability and Growth

Shihui Xiang et al. Front Psychol. .

Abstract

Coronavirus disease (COVID-19) is having an unprecedented and unpredictable impact on the world's economy. The pandemic has driven the world toward adapting to the current circumstances regardless of the business, sector, or industry. The coronavirus epidemic (COVID19) has affected the global economy and service sector. The purpose of the current study is to assess the effect of COVID-19 on service sector growth and sustainability. Global sectors and industries are trying to anchor themselves amidst the pandemic. The study focuses on the sectors that are badly hit by the outbreak and discussed the strategies and responses different countries are taking to sustain their economies. This study concludes that the vital role of Information Technology and digitization supports the economies in their fight against the pandemic and helps them sustain themselves amid crises. This study also contributes to the body of literature by suggesting IT-based solutions for various industries to elevate effective responsiveness and avoid significant losses.

Keywords: COVID-19 pandemic; business sustainability; economic growth; information technology; service sector.

PubMed Disclaimer

Conflict of interest statement

The authors declare that the research was conducted in the absence of any commercial or financial relationships that could be construed as a potential conflict of interest.

Figures

Figure 1
Figure 1
Worldwide GDP share (travel and tourism industry). Data Source: (Statista, 2020a).
Figure 2
Figure 2
Worldwide Monthly hotel occupancy rates (2018–2020). Data Source: (Statista, 2020b).
Figure 3
Figure 3
Framework of the study.
See this image and copyright information in PMC

Similar articles

See all similar articles

Cited by

See all "Cited by" articles

References

    1. ABC News (2020). Grocery Stores Urge Calm Amid Coronavirus Crisis: ‘This Is a Demand Issue. Not a Supply Issue.' Available online at: https://abcnews.go.com/Business/grocery-stores-urge-calm-amid-coronaviru... (accessed March 28, 2020).
    1. Afsarmanesh H., Camarinha-Matos L. M. (2000). Future smart-organizations: a virtual tourism enterprise, Proceedings of the First International Conference on Web Information Systems Engineering (Hong Kong: ), 456–46. 10.1109/WISE.2000.882426 - DOI
    1. Authority P. S. (2018). Philippine statistics authority. Retrieved from Philippine Statistics Authority Web site. Available at https://psa.gov.ph/vegetable-root-crops-main/tomato (accessed May 14, 2020)
    1. Bentall R. P., Lloyd A., Bennett K., McKay R., Mason L., Murphy J., et al. . (2021). Pandemic buying: testing a psychological model of over-purchasing and panic buying using data from the United Kingdom and the Republic of Ireland during the early phase of the COVID-19 pandemic. PLoS ONE 16:e0246339. 10.1371/journal.pone.0246339 - DOI - PMC - PubMed
    1. Bhuiyan M. A. H., Hassan S., Darda M. A., Habib M. W. (2020). Aspects of Sustainable tourism development and COVID-19 Pandemic. Soc. Sci. 2020:2020080418. Available online at: https://www.preprints.org/manuscript/202008.0418/v1

LinkOut - more resources