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If you or a family member have coverage through South Carolina Healthy Connections Medicaid, you may receive a review form soon. Learn how to keep your benefits on our

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Medicaid member in wheelchair waiting for transportation

South Carolina Medicaid: Transportation benefits

Humana Healthy Horizons^® in South Carolina members have coverage for certain types of transportation services. Other types of transportation services may be available to you through the South Carolina Department of Health and Human Services.

Covered transportation services

If you have a medical emergency, call 911.

Humana Healthy Horizons in South Carolina covers ambulance transportation:

To and from medical appointments for members whose doctor(s) decide(s) must be transported on a stretcher and cannot ride in a car
To and from medical appointments for members who are bedridden or paralyzed
To and from medical appointments for members using a value-added service (e.g., an member aged 21 and older could ask us to authorize transportation to a vision appointment)

You must get prior authorization for non-emergency ambulance or stretcher services. If you believe you need access to non-emergency ambulance or stretcher services, call Member Services at 866-432-0001 (TTY: 711), Monday – Friday, 8 a.m. – 8 p.m., Eastern time.

Non-emergency transportation services

We do not cover transportation you may need for non-emergency medical care.

South Carolina Healthy Connections may pay for transportation you may need for non-emergency medical care. South Carolina Healthy Connections must cover the medical care you need. If you need a ride, you must talk to the transportation broker in your county to schedule a trip.

South Carolina Healthy Connections uses ModivCare (formerly LogistiCare) as its transportation broker.

Transportation is available for:

Doctor visits
Dialysis
Drug store or other types of medical appointments
Lab work
X-rays

Call Member Services at 866-432-0001 (TTY: 711), Monday – Friday, 8 a.m. – 8 p.m., Eastern time.

To ask for a ride, call at least 3 days before your appointment.

To cancel a ride, call at least 24 hours in advance.

Learn about the non-emergency transportation services South Carolina Healthy Connections offers

Humana Healthy Horizons in South Carolina

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Discrimination is Against the Law

Humana Inc. and its subsidiaries do not discriminate or exclude people because of their race, color, national origin, age, disability, sex, sexual orientation, gender, gender identity, ancestry, ethnicity, marital status, religion, or language. Discrimination is against the law. Humana and its subsidiaries comply with applicable Federal Civil Rights laws. If you believe that you have been discriminated against by Humana or its subsidiaries, there are ways to get help.

Humana Inc. and its subsidiaries:

Provide free aids and services to people with disabilities to communicate effectively with us, such as:
- Qualified sign language interpreters
- Written information in other formats (large print, audio, accessible electronic formats, other formats)
Provide free language services to people whose primary language is not English, such as:
- Qualified interpreters
- Information written in other languages

If you need these services, contact Member Services at 866-432-0001 (TTY: 711).

If you believe that Humana Inc. or its subsidiaries have failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with:

Discrimination Grievances
P.O. Box 14618
Lexington, KY 40512-4618
If you need help filing a grievance, call 866-432-0001 or if you use a TTY, call 711.

You can file a grievance by mail, or phone. If you need help filing a grievance, Member Services is available to help you.

You can also file a civil rights complaint with the U.S. Department of Health and Human Services (HHS), Office for Civil Rights electronically through the Office for Civil Rights Complaint Portal, or by mail or phone at:

South Carolina Department of Health and Human Services, Civil Rights Division 1801 Main Street, P.O. Box 8206, Columbia, South Carolina 29202, 888-808-4238, TTY: 888-842-3620, civilrights@scdhhs.gov. Complaint form is available at South Carolina Department of Health and Human Services.

U.S. Department of Health and Human Services (HHS)
200 Independence Avenue, SW
Room 509F, HHH Building Washington, D.C. 20201
1-800-368-1019, 800-537-7697 (TDD)

Complaint forms are available online at the https://www.hhs.gov/ocr/complaints/index.html.

Humana Healthy Horizons in South Carolina is a Medicaid product of Humana Benefit Plan of South Carolina, Inc.

Multi-Language Interpreter Services

English ATTENTION: If you do not speak English, language assistance services, free of charge, are available to you. Call 1-866-432-0001 (TTY: 711).

Español (Spanish) ATENCIÓN: Si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al 1-866-432-0001 (TTY: 711).

繁體中文 (Chinese) 注意：如果您使用繁體中文，您可以免費獲得語言援助服務。請致電 1-866-432-0001（TTY：711）。

Tiếng Việt (Vietnamese)CHÚ Ý: Nếu bạn nói Tiếng Việt, có các dịch vụ hỗ trợ ngôn ngữ miễn phí dành cho bạn. Gọi số 1-866-432-0001 (TTY: 711).

한국어 (Korean) 주의: 한국어를 사용하시는 경우, 언어 지원 서비스를 무료로 이용하실 수 있습니다. 1-866-432-0001 (TTY: 711)번으로 전화해 주십시오.

Français (French) ATTENTION : Si vous parlez français, des services d'aide linguistique vous sont proposés gratuitement. Appelez le 1-866-432-0001 (ATS : 711).

Tagalog (Tagalog – Filipino) PAUNAWA: Kung nagsasalita ka ng Tagalog, maaari kang gumamit ng mga serbisyo ng tulong sa wika nang walang bayad. Tumawag sa 1-866-432-0001 (TTY: 711).

Русский (Russian) ВНИМАНИЕ: Если вы говорите на русском языке, то вам доступны бесплатные услуги перевода. Звоните 1-866-432-0001 (телетайп: 711).

Deutsch (German) ACHTUNG: Wenn Sie Deutsch sprechen, stehen Ihnen kostenlos sprachliche Hilfsdienstleistungen zur Verfügung. Rufnummer: 1-866-432-0001 (TTY: 711).

ગુજરાતી (Gujarati): સુચના: જો તમે ગુજરાતી બોલતા હો, તો નિ:શુલ્ક ભાષા સહાય સેવાઓ તમારા માટે ઉપલબ્ધ છે. ફોન કરો 1-866-432-0001 (TTY: 711).

العربية (Arabic)

ملحوظة: إذا كنت تتحدث اذكر اللغة، فإن خدمات المساعدة اللغوية تتوافر لك بالمجان. اتصل برقم 866-432-0001-1 (رقم هاتف الصم والبكم: 711).

Português (Portuguese): ATENÇÃO: Se fala português, encontram-se disponíveis serviços linguísticos, grátis. Ligue para 1-866-432-0001 (TTY: 711).

日本語 (Japanese) 注意事項：日本語を話される場合、無料の言語支援をご利用いただけます。1-866-432-0001 (TTY: 711）まで、お電話にてご連絡ください。

Українська (Ukrainian): УВАГА! Якщо ви розмовляєте українською мовою, ви можете звернутися до безкоштовної служби мовної підтримки. Телефонуйте за номером 1-866-432-0001 (телетайп: 711).

हिंदी (Hindi): ध्यान दें: यदि आप हिंदी बोलते हैं तो आपके लिए मुफ्त में भाषा सहायता सेवाएं उपलब्ध हैं। 1-866-432-0001 (TTY: 711) पर कॉल करें।

ខ្មែរ (Cambodian): ប្រយ័ត្ន៖ បើសិនជាអ្នកនិយាយ ភាសាខ្មែរ, សេវាជំនួយផ្នែកភាសា ដោយមិនគិតឈ្នួល គឺអាចមានសំរាប់បំរើអ្នក។ ចូរ ទូរស័ព្ទ 1-866-432-0001 (TTY: 711)។]

The benefit information provided is a brief summary, not a complete description of benefits. For more information contact the Managed Care Plan. Limitations, copayments, and/or restrictions may apply. Benefits, formulary, pharmacy network, premium and/or co-payments/co insurance may change. Humana Inc. and its subsidiaries comply with all applicable federal civil rights laws and do not discriminate on the basis of race, color, national origin, ancestry, religion, sex, marital status, gender, gender identity, sexual orientation, age, or disability. See our full accessibility rights information, and language options.

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Last Updated: 01/24/2023