Moving101

This was my second time using PODS container, and I was equally as happy as the first time. Everything went smoothly, from the initial estimate, to scheduling, and final pick up. I received periodic emails reminding me of things coming up. The customer service representatives were helpful and knowledgeable.

I used PODS at the recommendation of some of my friends. Caveat to this review at this particular time: I have only had my POD delivered and picked up from my initial location, I cannot comment (yet) on the service of my POD to my final destination. Distance 2,100 miles. INITIAL LOCATION (delivery 6/26/24, pickup 6/27/24): I was mostly moving my goods and valuables (for which I have a lot of), but less so big furniture - hence, I had a small pod. Pod delivery and pickup did require a decent amount of coordination on my part and was not nearly as streamlined or easy as I would have liked (ie would cost money to confirm a specific time or morning/afternoon, and was somewhat "luck of the draw") though within what is expected with moving (unfortunately) - so not entirely a POD specific problem. I will say the email time of delivery differed from the website time of delivery, so I did have to call with questions/concerns about the discrepancies. That all being said, Maria (x2) and Nicole were very helpful in providing me with updated information and assistance to best coordinate my move, so that I was able to coordinate getting my POD delivered, movers moving my stuff into the POD, and then my POD picked up all fairly streamlined. The delivery and pickup service was also quite easy, the drivers were good with communication, easy to work with, my POD deliverer was flexible with slight location change of my POD delivery. FINAL DESTINATION: to be determined, however my website says that the delivery will be set for 7/13/24, whereas my email and texts keep saying "not set up yet" - not sure if this means the specific time, but the date is set (since it is set on the website), but this has been an ongoing confusion/worry for me. Of note, my friends have had delay(s) in their pod delivery at final destination(s), which has posed some inconveniences. Certainly possible just a manifestation of moving, though this is possibly a bigger downside compared to movers who are driving directly and can better communicate delays. RECOMMENDATIONS: I would overall recommend PODS at this current time. I did not look much into others (limited time) or movers, so I went based purely on my friends' experiences. I would suggest that, if using PODS, when you know some details about your move, try to let PODS know asap (ie, if you want to put in a "preference" for the morning or afternoon drop off or pickup, etc) because the teams can put in notes in your file and they may be able to accommodate without further charges - do not do this the day before because once the information gets submitted to the drivers, it is more likely set. I would also recommend PODS consider having both the website and email with better updates on information, because mine were different with the PODS delivery, though it all worked out in the end. Finally, would recommend PODS to consider if there is an earlier way to provide information on delivery/drop off to the customers - of course, the downside is that if the customer needs some modification then they may have to know earlier, so this perhaps is just an inherent challenge with moving.

Awesome communication, very friendly, and absolutely worth every penny! Drivers were great, dispatch super responsive, and would absolutely use them again!

Great! Other than a little large of a window for drop off, but everyone is so nice and the cost is the best in town. It's super convenient and easy too!

Only hesitation issue that may be a concern; the trailer door broken sometime during the drive causing it to remain open. The bulkhead door remained locked in place. I won't know the condition of items until unloaded.

They called the day of the delivery to say the driver was sick and they could not drop off. This was a big issue since I had movers coming to pack it. They managed to get one there but we had to wait 2 hours for the 2nd container the next day.

Other than their truck breaking down and delaying delivery by a day, it was seamless. Fortunately I hadn't booked the helpers for until the next day for just such a mishap, and they made sure my bins were here before the unloaders arrived

Easy pickup, easy drop off. Price has increased 100% since 3 years ago, but I guess that is to be expected with current administration. Literally 3 years ago had a bigger truck and moved from VA to MD and back for less cost. This year had to rent a smaller truck in MD and drive one way.

OKAY; WHEN TRUCK PICKED UP BY US, FUEL SAID FULL. DROVE 5 MILES TO HOME AND HAD TO STOP AND GET $40 GAS. DON'T THINK FUEL WAS FULL. DROVE PERSONAL CAR TO BUDGET AND COMPLAINED ABOUT GAS PURCHASE AND GOT PACKING BLANKETS FREE -25- TO USE.

I have used U-Haul several times for moves throughout the years. The ability to complete most of the information on the website save a lot of time when I got to the office.

There was a discrepancy from what I was told out would cost and what the local place tried to charge me. After I produced the email from when I booked it, they fixed the price. Be mindful, renting a dolly is extra. I thought it came with the truck. I haven't returned the truck yet. I'll do that tomorrow and update if there is an issue, but so far so good.

Did help us when the truck had problems 2 days into a 5 -6 day trip. Mix answers on the Def for the truck but would recommend this company on long moves one way.

ABF Upack was a great company to work with, from the drop off to transportation, they were communicative, their site and moving dashboard is very helpful and they made my out of country move go seamlessly!

They mistyped my email address at booking which caused some problems as I did not get a confirmation number. Took a couple more phone calls but they did resolve the issues. Had also ordered pads which were not delivered with the truck so had to rent them from U-Haul at the last minute. Truck was fine and pick-up and drop-off agents were very fast and courteous.