Support Highcharts® Premium Support
Whether you’re a big company or a one-person shop, Highcharts premium support plans and services give you access to the resources and expertise you need to make your Highcharts implementation fast and frustration free.
Support Highcharts® Premium Support
Whether you’re a big company or a one-person shop, Highcharts premium support plans and services give you access to the resources and expertise you need to make your Highcharts implementation fast and frustration free.
Support Highcharts® Premium Support
Whether you’re a big company or a one-person shop, Highcharts premium support plans and services give you access to the resources and expertise you need to make your Highcharts implementation fast and frustration free.
Highcharts Support Plans & Services
Explore our support plans and services, and discover the perfect fit for your Highcharts projects.
Free
Community Support
Receive help from our developer community. We also monitor questions and answer them daily on business days.
-
Use our chatbot Highcharts GPT to ask questions in your own language
-
Ask general questions about Highcharts products on our Highcharts Forums
-
Search for specific programming solutions on Stack Overflow
Advantage
We answer your questions.
All new licenses come with a free year of Advantage with access to new releases, hot-fixes, chat support and more.
- 10 hour support per seat
- 36 hours Guaranteed initial response time
- Everything in Free and...
- All new releases
- Access to 2nd line support by product developers
- Chat support
- Emergency hot-fixes
Advantage+
We guide you as you build.
All the benefits of Advantage with double the developer hours, faster response times, and a dedicated support engineer.
- 20 hour support per seat
- 17 hours Guaranteed initial response time
- Everything in Advantage and...
- Dedicated Support Engineer
- Implementation guidance and advice
Custom Projects
We build for you.
Our experts will design, scope and implement your unique Highcharts use case and get it up and running in no time.
- Years of dataviz expertise across a wide range of industries, frameworks and platforms.
- Optimized and maintainable dataviz solutions tailored to your unique use case and tech stack
- Best-in-class Accessibility and UX design
- Stress-free implementation and troubleshooting to help keep your project on track
Frequently Asked Questions
- We have you covered. All new Perpetual licenses include a full year of Highcharts Advantage at no extra cost. Highcharts Advantage is included in the Annual license fee. See our support page for a detailed overview of support features.
- Highcharts Advantage gives you access to all new software Releases (minor and major) and our extended support offerings for the duration of your term.
- Yes, if you have an older license and want to renew your support or access new versions, you can purchase a Highcharts Advantage Renewal for your existing license. When purchasing a Highcharts Advantage Renewal, you accept our current terms and conditions and will be transferred to our current license model. For customers who have custom terms with Highsoft, those terms will govern your renewal. Have questions? Please refer to your License ID and contact us.
- Your Highcharts Advantage ID can be found on your License Statement. The License Statement is issued upon completion of the purchase. The Advantage ID is used to identify your license and support level upon contacting our Support Team.
We created Advantage+ to give you the personalized and dedicated support you need to get your Highcharts implementation up and running quickly. As such, the main differences between Advantage and Advantage+ are the type and amount of support you will receive.
With an Advantage+ subscription, you will get:
- Double the developer hours (20 hours per seat vs. 10 hours with Advantage)
- Faster guaranteed response times (17 hours vs. 36 hours with Advantage)
- A dedicated support engineer skilled in your tech stack and use case (vs. the general implementation guidance included with Advantage)
Advantage+ also includes access to all new releases, hot fixes and chat support.
- Contact our sales team, and they will help you subscribe.
- No, only Advantage is free for the first year.
- After you've secured your Advantage+ subscription, our support team will handpick a dedicated support engineer with skills specialized to your chosen products.
- Contact our sales team, and they will help you upgrade your plan.
Join Our Vibrant Community
The most significant developer community of any premium charting tool on GitHub, StackOverflow and Highcharts' Forums, is eager to offer additional assistance, platform-specific implementation advice and inspiration when you need it.
Check out our documentation
Our customers praise our documentation as easy to follow, extensive and well organized. Filled with helpful examples, our API reference will have you customizing your data visualizations in no time and make maintaining them a breeze.
Robustify Highcharts
Additional product Highcharts Maps
Create interactive map charts with drill-down and touch support.
Additional product Highcharts Stock
Create stock or general timeline charts for any web and mobile project.
Additional product Highcharts Gantt
Create interactive charts for allocating and displaying tasks, events, and resources along a timeline.
Additional product Highcharts Dashboards
Development library pre-loaded with time-saving features that will save you hours of development time on your dashboard projects.
Additional product Highcharts Editor
Enable less techy developers to create interactive charts on web and mobile platforms.
Add-on Export Server
Allow your users to download the chart as PDF, PNG, JPG or SVG vector images, and more.
