1When appropriate and available. If you travel out of state, virtual care may be limited due to state laws that may prevent doctors from providing care across state lines. Laws differ by state.
If you’re a Kaiser Permanente member in Oregon or in Washington’s Clark or Cowlitz County or have an HSA-qualified deductible plan, you’ll need to pay the full charges for e-visits, phone visits, and video visits until you reach your deductible. Once you reach your deductible, your copay is $0 for scheduled phone and video visits.
2This number can be dialed from both inside and outside the United States. Before the phone number, dial “001” for landlines and “+1” for mobile lines if you’re outside the country. Long-distance charges may apply, and we can’t accept collect calls. The phone line is closed on major holidays (New Year’s Day, Easter, Memorial Day, July Fourth, Labor Day, Thanksgiving, and Christmas). It closes early the day before a holiday at 10 p.m. Pacific time (PT), and it reopens the day after a holiday at 4 a.m. PT.
3If you believe you have an emergency medical condition, call 911 or go to the nearest hospital. For the complete definition of an emergency medical condition, please refer to your Evidence of Coverage or other coverage documents.
4Only commonly prescribed acute care medications prescribed during an urgent or emergency visit outside of Kaiser Permanente states are included in this benefit. Maintenance medications — like for blood pressure, diabetes, or cholesterol — and high-cost or specialty medications aren’t included, so you’ll have to pay for them upfront and file a claim for reimbursement.
5The amount members are reimbursed will depend on their copays or coinsurance whether they have a deductible, and other plan limitations, consistent with the terms of the member’s Evidence of Coverage or other coverage documents.